\nZayZoon is on a path to double our team by the end of the year and we know that won't be possible without continuing to grow our amazing team the right way! As our Talent Acquisition Manager, you will play a crucial role in attracting and hiring top talent with a focus on strengthening our culture with each addition to the team. You are an ideal candidate for this role if you not only share our vision and values, but also have a knack for finding that alignment while balancing the needs of a top tier candidate experience. You will collaborate with hiring managers and facilitate end-end recruitment aligned with business objectives. This is an opportunity to help build and shape a recruitment function and support the efforts of a growing People & Culture team. \n\n\n\nYour Responsibilities\n* As a trusted advisor to the business, lead the full cycle recruitment process from intake meeting to candidate acceptance on a variety of roles including key strategic leadership positions\n* Leverage in-depth screening to ensure candidates possess the right competencies, behaviours and skills, to be successful in their position\n* Liaise with Hiring Managers throughout the recruitment process, to ensure candidate profiles align with position specifications and core competencies.\n* Facilitate candidate feedback sessions with Hiring Managers and other collaborators as required\n* Support talent mapping exercises and align recruitment approach to build the best strategy for each search, including direct sourcing, networking and researching\n* Act as a primary contact with Candidates ensuring a strong Candidate experience throughout\n* Maintain detailed records and recruitment files, on interviewed or screened candidates.\n* Develop robust talent pipelines, with a focus on engaging and attracting both passive and actively searching candidates\n* Collaborate with the marketing team, executing on marketing campaigns on employer branding and culture\n* Lead various People & Culture projects related to recruitment including but not limited to tooling roll outs, hiring manager training, talent branding, DEIB, process improvement, candidate attraction, etc. \n\n\n\nTo be successful in this role, you need to be someone who\n* Energized by speaking to new people and knows how to make a remarkable first impression to candidates\n* Driven by purpose, has a genuine passion for championing our mission, and wants to make a difference through meaningful work\n* Is data driven and passionate about recruitment process optimization to create an exceptional candidate experience\n* Has extensive experience in end-to-end recruitment activities, including sourcing, screening, interviewing, and hiring manager collaboration\n* Demonstrates a track record of launching successful recruitment programs and initiatives that have enhanced talent acquisition outcomes\n* Is as comfortable taking the lead as you are getting your hands dirty; you take initiative to do what it takes to get the job done and support those you work with\n* Is a “Builder”; comfortable operating in some ambiguity, and excited to help set up new processes to level up\n* Possesses excellent communication skills, both written and verbal, and can effectively engage with candidates and hiring teams\n* Exhibits strong organizational skills and can effectively prioritize in line with company objectives\n* Has a passion for employer branding and understands the importance of building a strong company culture\n\n\n\nWhat you bring to the table\n* 5+ years of recruiting experience in high volume recruitment, this might include agency, in house recruiting with a focus on technology scale up and diverse organizations\n* Your experience includes strategic sourcing, social media reach-outs (LinkedIn, Twitter, Instagram, Facebook groups), leveraging network contacts of Hiring Managers and Employees, and other creative sources.\n* Advanced knowledge of a modern ATS with an ability to fully leverage they system\n* You understand the value of sharing your experience and can engage methodologies with your Team Members and Hiring Managers to support streamlined and efficient recruitment strategies \n* You know how to partner with senior executives and front-line Hiring Managers to ensure the best individual for the position is found\n* You are excited for the opportunity to dive into projects and initiatives that will support the scale of the business and function\n\n\n\nBonus points if you have\n* Experience rolling out tools such as Applicant Tracking Systems (especially if your experience is with Lever)\n* Experience with Topgrading methodology\n* Understanding of the HR/FINtech world, payroll and benefits industry, banking industry\n* have experience recruiting across both Canada and U.S. and a network to back it up\n* You have written communication skills in a second language (Spanish and/or French preferred)\n\n\n\n\n\nANYTHING ELSE YOU MIGHT NEED TO KNOW\n\n\nCandidates must be located in North America to be considered.\nWe are organized as a remote team, as such we are looking for candidates who can work effectively remotely. You must have access to a secure high speed internet connection and a secure workspace to ensure security of private information. This role is available on a permanently remote basis.\n\n\nPlease note that a final step in our hiring process is for candidates to arrange personal reference calls with former managers and others we may choose and undergo a criminal record check along with a basic security clearance due to the nature of our business.\n\n\nWe wish to thank all qualified applicants for their interest in joining our team!  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Payroll, Senior, Marketing and Non Tech jobs that are similar:\n\n $67,500 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada

\nCustomer Care is a central part of our product and service experience, and as such a strategic strength in our business -- critical to our mission. The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products to ensure our customers are well cared for, and well served.\nInternally, the Customer Care Representative acts as the “voice of the customer” and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation. This role works directly with key members across multiple departments including finance, legal, and of course our product, and development teams!\n\n\n\nYOU: \n* Like to think on your feet and work in a fast paced role where every day can be a bit different\n* Are not intimidated by a tight deadline if you know that means making a genuine impact\n* Are a critical thinker who thinks outside the box and challenges the status quo to push your own limits, as well as those around you\n* Want to make a difference through meaningful work and are driven by purpose\n* Have a strong sense of accountability - you ensure the job gets done on time, no hand holding necessary\n* Are an innovative self-starter that's always looking for a better way to do things\n* Get the bigger picture, and how to balance that with a focus on details because you know the little things matter\n* Love small teams and are not afraid to roll up your sleeves to help others when needed\n* Are looking for a great company you can grow with!\n\n\n\nWE:\n* Are a tight-knit team of adults that care about our customers, our products, and each other; we walk the talk when it comes to living our Core Values\n* Know that every team member makes a difference; a sense of purpose comes from understanding our vision and how each person fits into it to move our business forward\n* Constantly strive to improve - always growing ourselves, each other, and our business; you can expect leaders and teammates across our organization that will support you and ensure you are positioned for personal growth and success\n* Thrive on moving the needle and creating exceptional experiences for our customers\n* Value a flexible environment, with an emphasis placed on getting the job done, not on hours worked -- this means taking the time and space you need for yourself and your family, but also being available for collaboration when needed, and being ready to get down to business in crunch times\n* Are a group of people that genuinely love what we do. ZayZoon has a tech-industry leading Employee NPS that is consistently above 70.\n* Are highly engaged, fast-paced and performance-driven, but also know how to have fun!\n\n\n\nYOUR RESPONSIBILITIES:\n* Provide support and guidance to ZayZoon customers via in-app chat, and email\n* Act as the initial point of contact, troubleshoot, and escalate sensitive issues to the appropriate internal team\n* Work collaboratively with our growth and product teams to provide data, insights and surface questions that help inform our thinking about how to improve what we offer as well as developing new features, products, and support for our customers\n* Assist with process improvements within Customer Care\n* Participate in building and maintaining Customer Care documentation in the ZayZoon knowledge base\n* Assist in staying on top of current technology developments applicable to the team – share your ideas with us! How can we better leverage Bots/AI to improve the customer experience?\n* Champion ZayZoon’s mission to provide responsible financial products!\n\n\n\nTO BE SUCCESSFUL IN THIS ROLE, YOU NEED TO BE SOMEONE WHO:\n* Wants to make a difference through meaningful work and is driven by purpose\n* Is passionate about helping others\n* Has high emotional IQ and knows how to demonstrate empathy, especially during difficult situations\n* Understands how to diffuse customer concerns when things get serious, and when to lighten up the mood with the right emoji (or two)\n* Has exemplary organization skills; you’re not easily phased when keeping multiple balls in the air and understand that if everything is a priority, then nothing is a priority\n* Is an analytical problem solver that can differentiate between symptoms and root causes\n* Adapts quickly to change, and gracefully maneuvers quick pivots to thrive in fast-paced environments\n* Self-motivated with the ability to work independently in a remote setting\n\n\n\nWHAT YOU BRING TO THE TABLE\n* Bachelor’s Degree or 3-5 years of customer service experience or product support\n* Exceptional verbal and written communication skills; you excel at providing clear instructions, and articulating feedback for improvements to the user interface and user experience\n* Computer savvy self starter who’s comfortable digging into new tools\n* Excel at providing clear, transparent and honest feedback of improvements to user interface and user experience\n* Strong critical thinking skills to recognize patterns, identify issues, and the steps required to resolve them\n* Familiarity with Google Workspace, Slack, or similar tools\n\nBONUS POINTS IF\n* You have written communication skills in a second language (Spanish preferred)\n* You have experience with customer messaging platforms such as Intercom, Zendesk, UserVoice, etc.\n* You have experience with FullStory, Atlassian tools, Hubspot, and/or Metabase\n* You have experience in financial technology, banking, or payroll/benefits related services\n\n\n\nCORE VALUES\n* Our Core Values are our shared beliefs as a team. We bring them to life in our organization by recognizing when someone demonstrates them in their actions. They are the rules of engagement for our team that guide our decisions and we treat each other, our partners, and our customers. Are you aligned with our Core Values?\n* Hustle – Own it, take it to the next level\n* Trust – Do the right thing\n* People Driven – Make a positive impact\n* Mastery - Thirst for knowledge and improvement\n\n\n\n\n\nWe have a few different shift options available, please note these are all in Mountain Time \nMon - Fri | 12pm - 8pm\nSun - Thurs | Sun  10am - 6pm | Mon - Thurs 12pm - 8pm\nTues - Sat | Tues - Fri 12pm - 8pm | Sat 10am - 6pm\n\n\nANYTHING ELSE YOU MIGHT NEED TO KNOW\n\n\nCandidates must be located in North America to be considered.\nWe are organized as a remote team, as such we are looking for candidates who can work effectively remotely. You must have access to a secure high speed internet connection and a secure workspace to ensure security of private information. This role is available on a permanently remote basis.\n\n\nPlease note that a final step in our hiring process is for candidates to arrange personal reference calls with former managers and others we may choose and undergo a criminal record check along with a basic security clearance due to the nature of our business.\n\n\nWe wish to thank all qualified applicants for their interest in joining our team!  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education and Education jobs that are similar:\n\n $70,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada

\nAs a Content Writer at ZayZoon, you will be instrumental in crafting compelling and engaging content tailored to HR and people ops professionals within small and medium-sized businesses (SMBs). You will be responsible for producing a wide range of content, including blogs, white papers, reports, guides, web copy, social media copy, ad copy, and scripts. You will play a pivotal role educating the marketplace about Earned Wage Access and translating our mission into a story that resonates on an emotional level with our audience.\n\n\n\nYour Responsibilities:\n* Content Creation: Produce high-quality, original content across various formats and channels, including blogs, white papers, reports, guides, web copy, social media copy, ad copy, scripts, and event collateral.\n* Audience Engagement: Develop content strategies to engage and educate our HR and people ops audience within SMBs, addressing their pain points, challenges, and aspirations.\n* Storytelling: Craft compelling narratives that effectively communicate the value proposition of Earned Wage Access and resonate with our target audience on an emotional level.\n* SEO: Ensure all content is optimized for search engines, incorporating relevant keywords, meta tags, and other SEO best practices to improve visibility and rankings.\n* Research: Stay updated on industry trends, best practices, and latest developments in HR, payroll, and fintech industries, and incorporate insights into content creation.\n* Collaboration: Work closely with cross-functional teams, including marketing, sales, and product, to align content strategies with business objectives and support integrated marketing campaigns.\n\n\n\nTo be successful in this role, you need to be someone who:\n* Has proven experience in content creation, preferably in a B2B environment, with a focus on HR, payroll, or fintech industries.\n* Demonstrates exceptional writing skills, with the ability to craft clear, concise, and engaging content that resonates with target audiences.\n* Possesses a strong understanding of SEO principles and best practices, with experience in keyword research and optimization.\n* Shows a creative and strategic mindset, with the ability to translate complex concepts into compelling stories and persuasive messaging.\n* Exhibits strong research skills, with a curiosity for learning and staying updated on industry trends and developments.\n\n\n\nWhat you bring to the table\n* 3+ years of experience in content writing or related fields, with a portfolio showcasing a diverse range of writing samples across various formats and channels.\n* Proficiency in content management systems (HubSpot, Wordpress) and other content creation tools.\n* Excellent organizational skills, with the ability to manage multiple projects and deadlines simultaneously.\n* A collaborative spirit and the ability to work effectively within cross-functional teams.\n* A passion for storytelling and a genuine interest in making a positive impact through your writing.\n\n\nBonus points if you have:\n* Experience in the HR, payroll, or fintech industries.\n* Familiarity with Earned Wage Access or related financial services products.\n* Knowledge of design principles and experience working with design teams to enhance content visuals.\n\n\n\n\n\nPlease include a link to your portfolio as part of your application. We are excited to see your expertise and experience showcased, thank you for your interest in our team. \n\n\nANYTHING ELSE YOU MIGHT NEED TO KNOW\n\n\nCandidates must be located in North America to be considered.\nWe are organized as a remote team, as such we are looking for candidates who can work effectively remotely. You must have access to a secure high speed internet connection and a secure workspace to ensure security of private information. This role is available on a permanently remote basis.\n\n\nPlease note that a final step in our hiring process is for candidates to arrange personal reference calls with former managers and others we may choose and undergo a criminal record check along with a basic security clearance due to the nature of our business.\n\n\nWe wish to thank all qualified applicants for their interest in joining our team!  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Writer, SEO and Marketing jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada

\nAs our Communications Specialist at ZayZoon, you will be the driving force behind our external communications strategy, ensuring our brand messaging is consistent, impactful, and aligned with our company's goals and values. You will oversee our public relations efforts, manage our social media presence, and spearhead our social advocacy program. This is an exciting opportunity to shape our external narrative and strengthen our brand reputation in the fintech industry.\n\n\n\nYour Responsibilities:\n* Public Relations Management: Act as the primary liaison with our PR agency, overseeing their efforts to secure media coverage, manage press inquiries, and coordinate interviews and press releases.\n* Media Relations: Cultivate and maintain relationships with journalists, bloggers, and industry influencers, pitching stories and securing media placements to increase brand visibility and credibility.\n* Brand Management: Develop and implement crisis communication plans, serving as the point of contact for media inquiries during times of crisis or negative publicity, and effectively managing our brand's reputation.\n* Social Media Management: Strategize, create, and execute social media campaigns across various platforms, including LinkedIn and Twitter, to engage our audience and drive brand awareness and engagement.\n* Content Creation: Develop compelling and relevant content for social media posts, blog articles, newsletters, and other communication channels, ensuring consistency in messaging and tone.\n* Social Advocacy Program: Develop and manage our social advocacy program, empowering employees and stakeholders to become brand ambassadors and amplify our messaging across their networks.\n* Analytics and Reporting: Monitor and analyze the performance of PR and social media efforts, track key metrics, and provide insights and recommendations for optimization and improvement.\n* Collaboration: Work closely with cross-functional teams, including executives, marketing, sales, and product, to align communication strategies with business objectives and support integrated marketing campaigns.\n\n\n\nTo be successful in this role, you need to be someone who:\n* Has a proven track record in communications, public relations, or related fields, with experience managing PR agencies and executing successful media campaigns.\n* Demonstrates exceptional written and verbal communication skills, with the ability to craft compelling narratives and effectively engage diverse audiences.\n* Possesses strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.\n* Shows a proactive and strategic approach to communications, with a keen understanding of industry trends, best practices, and emerging technologies.\n* Exhibits strong analytical skills, with the ability to interpret data and insights to drive decision-making and optimization strategies.\n\n\n\n\nWhat you bring to the table\n* 5+ years of experience in communications, public relations, or related fields, preferably in the fintech or tech industry.\n* Experience managing PR agencies and external vendors, with a track record of building and maintaining successful partnerships.\n* Proficiency in social media management tools and analytics platforms, with a deep understanding of social media trends, algorithms, and best practices.\n* Ability to thrive in a fast-paced, dynamic environment, with a flexible and adaptable mindset.\n* A collaborative spirit and the ability to work effectively across teams and departments.\n\n\nBonus points if you have:\n* Knowledge of regulatory compliance requirements in the financial services industry.\n* Experience with employee advocacy programs and internal communications initiatives.\n\n\n\n\n\nPlease include a link to your portfolio as part of your application. We are excited to see your expertise and experience showcased, thank you for your interest in our team. \n\n\nANYTHING ELSE YOU MIGHT NEED TO KNOW\n\n\nCandidates must be located in North America to be considered.\nWe are organized as a remote team, as such we are looking for candidates who can work effectively remotely. You must have access to a secure high speed internet connection and a secure workspace to ensure security of private information. This role is available on a permanently remote basis.\n\n\nPlease note that a final step in our hiring process is for candidates to arrange personal reference calls with former managers and others we may choose and undergo a criminal record check along with a basic security clearance due to the nature of our business.\n\n\nWe wish to thank all qualified applicants for their interest in joining our team!  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Marketing and Non Tech jobs that are similar:\n\n $62,500 — $91,250/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada