\nAbout the company\n\nMisfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.\n\nAbout the team\n\nThe Data Analytics team is a pivotal part of the organization, closely collaborating with major stakeholders across the company including Product, Finance, Operations, Growth Marketing, Merchandising, and Logistics. Our primary goal is to craft insightful reporting on key metrics, empowering immediate and impactful actions. We are recognized as trusted advisors, having a significant voice in guiding the strategic direction of these departments. \n\nAs a team, we foster both specialization and generalization. Each team member serves as a point of contact for a specific department, ensuring tailored support and expertise. Simultaneously, we emphasize a broad understanding of all departments we work with. This ensures a cohesive, supportive environment where knowledge is shared, and support and collaboration is common.\n\nAs Misfits we support our customers and mission by embracing our core values of:\n\nPrioritizing our Customers \n\nThinking Differently \n\nMoving deliberately and quickly\n\nDoing more with less\n\nRespecting one another \n\nTaking initiative and delivering \n\nAbout the role\n\nAs a Data Analyst at Misfits Market, it will be your responsibility to gather insights from and visualize our growing e-commerce data sets. This position will initially focus on the needs of Merchandising, but the collaborative nature of our team will see you gaining experience with all areas of the company.\n\nResponsibilities: \n\n\n* Collaborate with the teams and stakeholders across the company to identify impactful business problems and translate them into structured analyses and actionable insights\n\n* Develop reporting dashboards, currently in Mode Analytics\n\n* Dive into complex SQL and break down problems\n\n* Maintain analytics roadmap to prioritize initiatives, communicate timelines, and ensure successful, timely completion of deliverables\n\n\n\n\nSkills and Qualifications:\n\n\n* Bachelorโs degree in Data Science, Computer Science, Statistics, or a related field with at least 2 years of relevant work experience\n\n* Skilled in SQL - comfortable with window functions, CTEs, and capable of handling and parsing complex data structures\n\n* Experience with visualization tools, such as Mode, Tableau, PowerBI, etc\n\n* Experience with data pipelines - have created and/or are comfortable communicating ETL needs to engineering\n\n* Strong communication skills - you can gather user stories and translate data insights to stakeholders of varying levels of technical knowledge\n\n\n\n\nPreferred / Nice to have:\n\n\n* Experience with dbt\n\n* Experience with Python or R\n\n* Experience working with Merchandising teams\n\n\n\n\nDetails of Position & Benefits:\n\n\n* Salary range $85,000 - $95,000\n\n* Full-time exempt position\n\n* 100 % Remote Work\n\n* Salary and employee stock options commensurate with experience\n\n* Unlimited PTO\n\n* Multiple health, dental, and vision plan options\n\n* Life Insurance\n\n* 401K plan\n\n\n\n\nIf your experience doesnโt perfectly align with every bullet point in this job description, but you believe you have the skills and drive to excel in this role, we encourage you to apply.\n\nPlease click here to view our Misfits Market Job Applicant Privacy Policy. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python and Python jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Alloy.ai is hiring a Remote Customer Support Analyst
\n\n\nAbout Alloy.ai\n\n\nAt Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. Weโre tackling a real and complex problem for themโmanaging supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor-intensive manual processes.\n\n\nAlloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. \n\n\nWe encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.\n\n\nAbout The Role\n\n\nAs a Customer Support Specialist at Alloy, you will be at the forefront of ensuring our customers have a seamless and exceptional experience with our software. You will provide top-notch support, assist in troubleshooting issues, and offer guidance to help customers make the most of our product. Your commitment to customer satisfaction is pivotal to our mission of delivering unparalleled service and fostering long-term customer relationships.\n\n\nThis role provides end-users Tier 1 and Tier 2 support to our growing customer base. You will leverage critical thinking skills to provide solutions to troubleshoot user, data and configuration issues and take appropriate actions to resolve them. You will work closely with our technical and account management teams to resolve issues.\n\n\nThis role is ideal for individuals who are passionate about customer satisfaction, possess strong problem-solving skills, and thrive in a fast-paced environment. The Client Support Specialist is responsible for the ongoing customer care of all Alloy.ai Clients.\n\n\nThe role also involves identifying opportunities to improve the overall customer experience, championing the Voice of the Customer and working on initiatives to continuously improve our support offering.\n\n\nAbout You\n\n\nYou thrive in a small team where you can make a big impact. As the first person our customers interact with when they have a question or problem, you are high energy and have a positive attitude. \n\n\nYou are self-starter driven by a desire to succeed and have great outcomes for our customers. You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities.\n\n\nAs the foundational member of our dedicated support team, you want to take initiative, tackle new obstacles and help us figure out what scaleable support looks like for our growing customer base. You are confident in your toolkit and experience, taking initiative and ownership, but you also love to pick up new skills and knowledge and can take direction. \n\n\nYou are a pro at time management and the ability to prioritize. You can handle multiple customer inquiries simultaneously and are able to prioritize what needs to be done when in order to make the biggest impact. \n\n\n\nWhat You Will Do\n* โโTriage inbound tickets and assign them to appropriate groups to resolve.\n* Respond to customer queries in a timely and accurate way via Alloyโs Zendesk ticketing system.\n* Identify customer needs and help customers use specific features.\n* Share feature requests and effective workarounds with team members.\n* Inform customers about new features and functionalities.\n* Follow up with customers to ensure their technical issues are resolved.\n* Document customer interactions and resolution, both written and verbally, in understandable terms. Escalate product bugs and opportunities in a timely, effective manner.\n* Proactively seek opportunities to improve internal processes & the wider customer experience.\n* Collaborate cross-functionally to maintain high levels of product knowledge and share actionable customer insights.\n* Identify recurring issues and escalate appropriately for permanent resolution.\n* Develop our internal and customer-facing documentation, such as help articles, FAQ pages & contact us forms.\n\n\n\nWhat We Are Looking For\n* Bachelor's or associate's degree in a technical or related field or equivalent SaaS work experience.\n* Minimum two years of experience in a technical customer service role such as software, network databases, hardware, or desktops.\n* Experience communicating technical knowledge to both technical and non-technical audiences.\n* Knowledge of customer service best practices and experience supporting and resolving software issues Experience using Zendesk or other help desk software.\n* Experience using dashboarding and data visualization tools (e.g. Tableau, Looker, PowerBI, Domo, etc.).\n* Proficiency in MS Excel and Google Sheets; SQL a plus. \n* While not necessary, Industry experience and comfort reading Python is a plus.\n* Effective time management including the ability to handle multiple customer inquiries simultaneously, organize, and prioritize.\n* Effective communication skills and attention to detail. Ability to work independently and thrive in a fast-paced, dynamic work environment while also being a team player. \n* Critical and analytical thinking.\n\n\n\n\n\nRole is a hybrid role based in Vancouver, BC or Austin, TX or Denver, CO. Hybrid is defined by our company as 3+ days/week in the office when not on vacation. Remote employees will not be considered for this role. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Python jobs that are similar:\n\n
$60,000 — $115,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nDenver, CO
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.