\nMemora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. As we expand our programs to reach more health systems and patients, we are excited to grow our Client Success Executive team.\n\nSenior Client Success Executives serve as trusted advisors to our clients and have the critical responsibility of ensuring the retention, continued growth, and referenceability of Memora’s strategic clients. The ideal candidate will serve as a credible thought partner with Memora initiative leaders and superusers. Additionally, this role will work closely with Implementation, Product, and Growth colleagues to ensure clients maximize their value from their partnership with us. Finally, this role will work closely with the Head of Client Success to lead strategic projects to support the long-term growth and success of Memora’s Client Success team.\n\nIdeal candidates will be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare - looking to make a significant impact on healthcare delivery. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.\n\nPrimary Responsibilities:\n\n\n* Client Management Responsibilities\n\n\n\n* Own a portfolio of large, strategic accounts and hold primary relationship management with department-level clinical and administrative leaders\n\n* Develop relationships with senior- & executive-level leaders for long term account stability and growth\n\n* Develop and manage an annual account plan to proactively identify strategic objectives and actions in collaboration with internal partners (e.g., Sales, Product, Marketing) and clients\n\n* Lead recurring (e.g., monthly/bi-monthly/weekly) check-ins and prepare for & lead recurring Executive Business Reviews\n\n* Ensure execution against contractual obligations and manage internal resources to troubleshoot client experience and technical issues \n\n* Monitor and improve performance against key client health metrics (e.g., utilization, NPS, ROI) \n\n* Identify opportunities for client participation in marketing collateral (e.g., case studies, webinars, PR) and work with Marketing and client to design, develop, and publish/promote\n\n* Lead client renewals in collaboration with Memora’s Sales team to ensure timely planning, discussions and internal team coordination\n\n* Generate revenue expansion opportunities with existing accounts by leveraging existing and new stakeholder relationships\n\n\n\n\n\n* Internal/Team Development Responsibilities\n\n\n\n* Collaborate with Sales team leadership to develop processes that facilitate revenue growth with existing clients\n\n* Lead or support development of scalable processes and resources (e.g., playbooks, SOPs, training materials) to facilitate team onboarding, improve cross-functional coordination, and build consistency in client servicing and management\n\n* Represent the voice of the client internally to inform Memora’s product strategy and roadmap\n\n* Provide coaching and support to CSEs and newer team members, as needed\n\n\n\n\n\n\n \n\nQualifications (Required):\n\n\n* You have 5-8 years client-facing experience (Client Success, Account Management, Implementation) in healthcare, SaaS,  or digital health serving US-based hospital systems and/or other ecosystem partners\n\n* You can communicate complex ideas clearly and concisely (both written and verbally)\n\n* You are an expert in building high-trust relationships with client project teams and leaders by understanding their needs, motivations, and challenges, and by being an advocate for them within your organization\n\n* You possess strong proficiency with analyzing and presenting data in a meaningful way (i.e., storytelling with data)\n\n* You have experience orchestrating resources within your organization to address client challenges, ensuring the needs of your clients are successfully met while also meeting any relevant business constraints\n\n* You have a bias toward action and a “one team” mentality\n\n* Ability to occasionally travel to client sites (mainly in US; 10-20% travel)\n\n* Ability to comply with clients’ COVID vaccination requirements \n\n\n\n\n \n\nQualifications (Bonus):\n\n\n* You have prior experience building best practice Client Success processes and tools\n\n* Skillful with Google Suite and BI tools (e.g., Looker, Tableau) for creating documents and presentations, or analyses; familiarity with Salesforce\n\n* Experience collaborating with clinicians at a health system or a provider organization on clinical operations and clinical model design\n\n* You have prior experience as a clinician\n\n\n\n\nThis position offers remote flexibility allowing employees to work from home in any of the following hubs: Seattle, WA; Bay Area, CA; New York City, NY; and Chicago, IL. \n\nWhat You Get:\n\n\n* An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually\n\n* Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup\n\n* Work alongside world-class clinical, operational, and technical teams to build and scale Memora\n\n* Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams\n\n* Improve the way care is delivered for hundreds of thousands of patients\n\n* Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans\n\n* Ownership over your success and the ability to significantly impact the growth of our company\n\n* Competitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, Macbook, and a 401(k) plan\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel, Senior, Marketing and Sales jobs that are similar:\n\n $67,500 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nWe are seeking a highly motivated and resourceful individual to be a part of our Documentation and Insurance Verification team. This role will provide day-to-day guidance to this small team (5 staff members) while also becoming an expert in performing insurance verifications and chasing documentation requirements for Durable Medical Equipment (DME) orders for urology, ostomy, wound care, and diabetes. This role is split 65% / 35% in doing the work of a Documentation/Insurance Verification Specialist and providing guidance and leadership to the team. \n\n\nWhat You'll Do\n\n\n* Provide leadership: Take lead in directing the team on which activities to focus attention through patient prioritizations, call strategies, and leading by example \n\n* Drive efficiency: Review individual performance and coach team members to improve their every-day outputs and quality. Drive accountability every day, and be a voice to drive changes in process and automation so we can continue to improve over time\n\n* Collect Documentation: As a working team lead, this role will also have you be responsible to contact offices to collect documentation, and this role should be a top performer to lead by example in showing the team how to effectively engage with doctor's offices to collect and review documentation\n\n\n\n\n\nWho You Are\n\n\n* Comfortable working in a fast-paced, dynamic startup environment\n\n* Able to interact and communicate professionally with various levels within the organization\n\n* Ready to step into a small team to drive production and provide basic oversight\n\n* Must be detail-oriented and have excellent oral and written communication skills ( phone etiquette, spelling, grammar)\n\n* Healthcare experience, insurance verification, documentation, and/or DME experience preferred\n\n\n\n\n\nCompensation and Benefits\n\n\n* Competitive salary and benefits (Medical, Dental, and more)\n\n* Fully remote opportunity with a distributed company\n\n* Talented and fun coworkers who are passionate about improving our healthcare system\n\n* The opportunity to be part of a mission-driven company and make a difference in patients’ lives\n\n\n\n\n 
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nAbout us:\n\nParsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.\n\nThe opportunity:\n\nThe Director, Clinical Services is a critical role for our company as we enter our scaling phase.  You will bring your passion for member care, ingenuity and impeccable management skills to lead the Clinical Services teams through rapid growth, scale and change. As a cross-functional leader and a representative of the clinical voice, you will collaborate with leaders across the company to implement clinical strategies that optimize the member experience, outcomes and always come back to patient safety. You will develop project management approaches to develop the team. This role is also responsible for developing, implementation a Care Management program to enable interdisciplinary direct and indirect patient care across the care continuum, with an emphasis on functional medicine, for a designated population (population health). This position requires accomplished experience in enterprise-level leadership and execution of projects and programs. This person will report directly to the SVP, Business & Clinical Operations.\n\nWhat you’ll do:\n\nOperational Excellence\n\nThis role supports the day-to-day operations of the Clinical Services Organization at Parsley Health by partnering with other key cross-functional leaders including Member Experience, Product, Data, the Medical Director and the Growth Team to enhance, operationalize and measure a highly-efficient care delivery model.\n\n\n* Clinical & Care Management Operations: Ensures coordination with cross-functional teams in support of daily clinical operations, vendor management and vendor services.\n\n* Responsible for service design to ensure coordination of care across the continuum and select, devise and oversee clinical operations, work methods, procedures, workflows and standards for quality and quantity of work.\n\n* Quality: Monitor and evaluate operations for compliance with RNs licensure and regulatory standards\n\n* Supports the development and deployment of scaling solutions, including management systems, performance improvement systems, operational standards, metrics, measurement processes and decision support systems.\n\n\n\n\nLeadership/Strategy\n\nKey operational lead for development and implementation of a strategic plan that supports the organization’s vision and goals of the Care Management & Clinical Coordinator teams; translates the strategic plan to staff to ensure support; modifies or adjusts the plan in response to changing internal and external factors.\n\n\n* Facilitates management of the projects, and the application of the tools, processes, etc. to enable design and deployment of cross-functional solutions.\n\n* Represent the clinical team as a leadership voice in cross-functional initiatives\n\n* Participates with the Leadership Team in setting policies and determining strategies to meet or exceed KPIs and OKRs in accordance with our Annual Operating Plan (AOP)\n\n* Represents the SVP, Business & Clinical Operations in meetings, as needed\n\n* Analyzes current and future trends and accurately assesses functional responsibilities, competitive strengths and vulnerabilities\n\n* Upholds, safeguards and promotes the organization’s values and philosophy relating to ethics, integrity, and corporate responsibility as referenced in organizational values and philosophy standards\n\n* Develops and implements a talent plan to ensure staffing mix, capacity and utilization to meet the strategic needs of the organization\n\n* Manages employee performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback and addressing performance problems and issues promptly\n\n\n\n\nWhat you’ll need:\n\n\n* 5+ years of experience leading large teams during hyper growth periods\n\n* Active RN license\n\n* Demonstrated success managing enterprise projects\n\n* Highly quantitative, with understanding of statistical analysis\n\n* Proven leadership experience that includes: team building, motivating staff with enthusiasm and compassion, communicating skills across disciplines.\n\n* Strong, clear verbal and written communicator who can alter as needed between Engineering/Data, Vendor, and Executive / C-levels of style, detail and pacing\n\n\n\n\nNice-to-haves:\n\n\n* Experience managing a functional medicine practice\n\n* Active NP license\n\n* Experience managing care management or case management within a telehealth or digital health organization\n\n* Project management certification (such as PMP)\n\n\n\n\nBenefits and Compensation:\n\n\nEquity Stake\n\n401(k) + Employer Matching program\n\nRemote-first with the option to work from one of our centers in NYC or LA \n\nComplimentary Parsley Health Complete Care membership\n\nSubsidized Medical, Dental, and Vision insurance plan options\n\nGenerous 4+ weeks of paid time off\n\nAnnual professional development stipend\n\n\n\n\nJob Level: 6\n\nParsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. \n\nThe starting salary for this role is between $148,750 - $175,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.\n\nIndividual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.\n\n\nAt Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. \n\n\nImportant note:\n\nIn light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. \n\n    Please note: \n\n\n* We will never communicate with you via Microsoft Teams\n\n* We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment\n\n\n\n\nWe look forward to connecting!\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Microsoft jobs that are similar:\n\n $65,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nReporting to the Director of Content Marketing, the marketing copywriter will create engaging copy across marketing collateral that reflects the Spring Health brand voice and tone and compels audiences to take action. \n \n\nWhat you’ll be doing:\n\n\nProduce compelling copy for multi-channel, integrated marketing campaigns\n\nMaintain the Spring Health voice and tone across marketing collateral\n\nCollaborate with marketing and business stakeholders to craft compelling copy that drives audience engagement\n\nIdentify opportunities to optimize copy across surfaces and collateral\n\n\n\n\nWhat we expect from you:\n\n\n2-3+ years of experience writing copy for an agency or in-house with SaaS \n\nStrong interest in mental health and basic familiarity with health care \n\nExperience with both consumer and B2B copywriting preferred\n\nPortfolio demonstrating exceptional copywriting skills\n\nStrong communication skills and the ability\n\n\n\n \nThe target salary range for this position is $86,000 - $110,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\n\nDon’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!\n\nReady to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values\nHypergrowth meets impact\n\nWhat to expect working here:\n\n\n* You will be held accountable to an exceptionally high bar and impact\n\n* This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\n\n* You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\n\n* You will create processes & products that have never existed before\n\n* You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\n\n* Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\n\n\n\n\nAnd…\n\n\n* You get to be surrounded by some of the brightest minds in the field  \n\n* You get to learn and grow at an extremely accelerated pace\n\n* You will experience transparency, integrity, &  humility from leadership \n\n* You will be empowered to constantly challenge the status quo\n\n* You get the space to experiment & innovate\n\n* You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\n\n* You will become more resourceful and resilient\n\n* You get to be part of a winning team that opens doors in the future\n\n\n\nBenefits provided by Spring Health:\n\nYour Total Health:\n\n\n* Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available\n\n* Numerous yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\n\n* 10 allocated sick days per year\n\n* Flexible paid time off in addition to 12 paid holidays throughout the year\n\n* Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.\n\n* Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. \n\n\n\n\nYou And Your family:\n\n\n* 4-4.5 months of fully paid parental leave\n\n* Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.\n\n* Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses\n\n\n\n\nSupporting you financially through:\n\n\n* Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.\n\n* On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!\n\n* Employer sponsored 401(k) match of up to 2% after 90 days of employment\n\n\n\n\nCreating a culture you can thrive in:\n\n\n* Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices\n\n* Focus Fridays: no meetings, no distractions, just time for you to get work done.\n\n* Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.\n\n* Up to $1,000 Professional Development Reimbursement per calendar year.\n\n* $200 per year donation matching to support your favorite causes\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Marketing and Non Tech jobs that are similar:\n\n $62,500 — $112,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nReporting to the Sr. Director of Clinical Customer Success and in collaboration with Customer Success, Sales and Clinical Leadership teams, the Strategic Clinical Advisor is an expert consultant responsible for the strategic design and delivery of best in class workforce clinical programs and initiatives for some of the world’s more forward thinking employers.\n\nWhat you’ll be doing: \n\n\n* Maintain a personal book of business of customers, including some of the world’s largest and most influential companies while serving as a clinical lead and behavioral health subject matter expert\n\n* Ad-hoc project work based on customer demand and market needs\n\n* Collaborate with Customer Success teams and cross-function executive leadership to find creative solutions for customers\n\n* Fierce advocate for and amplify the voice of Spring’s customers and members\n\n* Represent Spring in customer-facing events such as seminars, conferences, trainings, webinars, and media appearances\n\n* KPIs will include metrics on customer retention, expansion and satisfaction\n\n\n\n \n\nWhat we expect from you:\n\n\n* Actively licensed, at least master’s level mental health clinician (ex. LCSW, LMFT, PsyD, LCPC etc)\n\n* Significant experience with employee benefit programs/health plans/benefits consulting\n\n* Experience (3 years +)  in organizational-level mental health and wellness interventions/programs\n\n* Proven track record of building and delivering strategic programs, and evolving those programs over time with minimal direction\n\n* Deep subject matter expertise in Mental Health and EAP programs\n\n* Deep subject matter expertise in MHPAEA, ERISA, and other relevant healthcare regulations/requirements\n\n* Excitement about working in a rapidly changing organization\n\n* Excellent communication/collaboration skills\n\n* Excellent presentation skills\n\n* Willingness to travel up to 25%\n\n\n\n \nThe target salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\n\nDon’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!\n\nReady to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values\nHypergrowth meets impact\n\nWhat to expect working here:\n\n\n* You will be held accountable to an exceptionally high bar and impact\n\n* This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\n\n* You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\n\n* You will create processes & products that have never existed before\n\n* You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\n\n* Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\n\n\n\n\nAnd…\n\n\n* You get to be surrounded by some of the brightest minds in the field  \n\n* You get to learn and grow at an extremely accelerated pace\n\n* You will experience transparency, integrity, &  humility from leadership \n\n* You will be empowered to constantly challenge the status quo\n\n* You get the space to experiment & innovate\n\n* You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\n\n* You will become more resourceful and resilient\n\n* You get to be part of a winning team that opens doors in the future\n\n\n\nBenefits provided by Spring Health:\n\nYour Total Health:\n\n\n* Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available\n\n* Numerous yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\n\n* 10 allocated sick days per year\n\n* Flexible paid time off in addition to 12 paid holidays throughout the year\n\n* Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.\n\n* Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. \n\n\n\n\nYou And Your family:\n\n\n* 4-4.5 months of fully paid parental leave\n\n* Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.\n\n* Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses\n\n\n\n\nSupporting you financially through:\n\n\n* Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.\n\n* On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!\n\n* Employer sponsored 401(k) match of up to 2% after 90 days of employment\n\n\n\n\nCreating a culture you can thrive in:\n\n\n* Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices\n\n* Focus Fridays: no meetings, no distractions, just time for you to get work done.\n\n* Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.\n\n* Up to $1,000 Professional Development Reimbursement per calendar year.\n\n* $200 per year donation matching to support your favorite causes\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Sales jobs that are similar:\n\n $50,000 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nWe’re seeking a Lead, Customer Communications to fill a crucial new role on our Customer Marketing team. This individual will own our holistic customer comms strategy and shape the way Spring Health communicates with our existing customer base. They will listen to the voice of the customer while being at the center of all things happening at Spring Health, and work across all teams to help synthesize the most important things our customers need to know, delivering the right messages through the right channels at the right times, to build long-term trust and advocacy. This leader will work closely with Product to build new features and capabilities to communicate with our customers in Atlas, our customer command center product, with a focus on how we deliver marketing & engagement programs to our customers to drive accelerated adoption that fuels member acquisition and activation.\n\nThis individual is a trailblazer, with best-in-class writing and comms skills. They are a curious, autonomous, self-driven leader that is relentlessly focused on building and scaling our business while also supporting our customers and ultimately, our members.  A trusted thought partner of our Customer Success, CX and Solutions Architecture teams, they will work hand-in-hand with key internal partners and commercialize strategies that maximize adoption of our products. \n\nWhat you’ll be doing: \n\n\n* Dive deep to understand the voice and needs of our customers, through regular customer interviews and from Customer Success team members. Investigate their needs and what they are seeking from Spring Health as an input to crafting a holistic customer comms strategy.\n\n* Build a framework of Spring Health's customer comms channels (existing and emerging), define use cases and tenets for how we use each to create a consistent, rhythmic experience for our customers.\n\n* Partner with Product to build requirements for, test and launch new customer comms channels to scale our communications efforts long-term.  \n\n* Position yourself at the epicenter of all things happening at Spring Health, and strategically collect, filter and synthesize it all into a calendar that communicates the right things at the right time via the right channels. Work closely and cross functionally with other Marketing teams, Customer Success, Product, and Solutions Architecture, focusing on elevating our customers’ experience with Spring Health and driving consistency across the customer experience.\n\n* Lead Spring Health’s Rapid Response efforts. Rapid Response is a program in which Spring Health communicates to and provides our customers with resources within 24 hours of a national, regional or local critical incident, like a wildfire or public act of violence.  \n\n* Support driving Atlas - Spring Health’s customer portal - monthly active user (MAU) KPI. Test and scale strategies that build customer behavior to continue to go back to Atlas as their ‘command center’ for Spring Health.  \n\n* Evangelize the Spring Health brand among our customers, working to steadfastly protect the integrity of our value proposition to potential members.\n\n* Be a writer. Craft your own comms and narrative with superior comms judgment and experience. Access to our brand (content+design) teams is there, but you’ll be the expert on all things customer comms and expected to be a steward of our brand. \n\n* Measure and report on impact of marketing initiatives on a routine basis; sharing winning strategies with our cross-functional stakeholders and leadership.\n\n* Tackle big projects - build processes, playbooks and mechanisms - that benefit the rest of the marketing and customer success teams, raising our collective Marketing bar.\n\n\n\n\nWhat we expect from you: \n\n\n* Best in class writing and communication skills (writing sample may be asked of candidates)\n\n* 8+ years of marketing experience; experience in SaaS and/or employer benefits is a plus\n\n* A demonstrated ability to solve complex problems with cross-functional teams \n\n* Ability to work autonomously; comfortable building end-to-end growth campaigns/assets in standard MarTech (e.g. Iterable, Wordpress, etc). \n\n* Ability to work with Product teams, build requirements and be a product tester\n\n* Strategic and innovative mindset \n\n* Exceptional project management skills, particularly in driving campaign and content production\n\n* A passion for mental health with a key focus on always putting our members first\n\n* Flexibility and adaptability when faced with ambiguity or change\n\n* Exploratory mindset with passion for testing and learning to better enable marketing performance growth\n\n\n\nThe target salary range for this position is $127,400 - $165,700, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\n\nDon’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!\n\nReady to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values\nHypergrowth meets impact\n\nWhat to expect working here:\n\n\n* You will be held accountable to an exceptionally high bar and impact\n\n* This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\n\n* You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\n\n* You will create processes & products that have never existed before\n\n* You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\n\n* Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\n\n\n\n\nAnd…\n\n\n* You get to be surrounded by some of the brightest minds in the field  \n\n* You get to learn and grow at an extremely accelerated pace\n\n* You will experience transparency, integrity, &  humility from leadership \n\n* You will be empowered to constantly challenge the status quo\n\n* You get the space to experiment & innovate\n\n* You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\n\n* You will become more resourceful and resilient\n\n* You get to be part of a winning team that opens doors in the future\n\n\n\nBenefits provided by Spring Health:\n\nYour Total Health:\n\n\n* Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available\n\n* Numerous yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\n\n* 10 allocated sick days per year\n\n* Flexible paid time off in addition to 12 paid holidays throughout the year\n\n* Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.\n\n* Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. \n\n\n\n\nYou And Your family:\n\n\n* 4-4.5 months of fully paid parental leave\n\n* Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.\n\n* Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses\n\n\n\n\nSupporting you financially through:\n\n\n* Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.\n\n* On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!\n\n* Employer sponsored 401(k) match of up to 2% after 90 days of employment\n\n\n\n\nCreating a culture you can thrive in:\n\n\n* Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices\n\n* Focus Fridays: no meetings, no distractions, just time for you to get work done.\n\n* Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.\n\n* Up to $1,000 Professional Development Reimbursement per calendar year.\n\n* $200 per year donation matching to support your favorite causes\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing and Marketing jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nParsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest healthcare company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.\n\nThe opportunity:\n\nParsley Health is seeking a UX Writer for a four-week contract to help rewrite our saved replies for member messages to provide a more collaborative, supportive member experience.\n\nWhat you’ll do: \n\n\n* Reimagine automated customer service emails\n\n* Update and/or draft emails that will be sent as replies to customer inquiries and questions\n\n* Write grammatically correct and compelling copy\n\n* Ensure copy is in alignment with our brand voice and tone\n\n* Determine which kinds of member inquiries could use automated replies vs. those that need a customized response- and those that are both automated and customized.\n\n\n\n\nWhat you’ll need: \n\n\n* At least one year of experience as a UX Writer\n\n\n\n\nNice-to-haves:\n\n\n* Familiarity using a MacBook, Google suite, Slack and Zoom\n\n\n\n\nParsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. \n\nThe hourly rate for this role is $60/hour, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.\n\nIndividual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.\n\nAt Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. \n\nImportant note:\n\nIn light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. We look forward to connecting!\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $30,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States